IT Professional
Specializing in automation, technical support, and infrastructure optimization
About Me
Detail-oriented IT professional with 4+ years of hands-on experience in technical support, automation, and infrastructure management. Computer Science graduate from Texas A&M University with a proven track record of reducing response times, optimizing workflows, and solving complex technical challenges.
From building automation tools to troubleshooting network infrastructure, I bring a versatile skill set that adapts to diverse IT environments. My approach combines strong technical fundamentals with practical problem-solving to deliver measurable results across helpdesk support, system administration, and DevOps workflows.
Key Achievement
Built a Python automation tool that processes 25+ customer service requests monthly, reducing response time from hours to minutes with 90% accuracy.
Professional Experience
IT Support Technician
Galen College of Nursing | San Antonio, TX
December 2025 - Present
- ▹ Provide technical assistance to end users primarily during normal business hours.
- ▹ Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
- ▹ Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
- ▹ Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
- ▹ Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
- ▹ Install, configure, and maintain Windows operating systems and desktop applications.
IT Technician
Texas Techs | Corpus Christi, TX
June 2021 - November 2025
- ▹ Developed a Python automation tool with integrated web portal that processes 25+ customer service requests monthly, generating draft estimates from incoming emails and reducing response time from hours to minutes with 90% accuracy.
- ▹ Managed ticket prioritization and mentored junior technicians while resolving 40+ complex issues monthly across 100+ devices, maintaining <5% callback rate.
- ▹ Led 100+ infrastructure deployments (rack assembly, structured cabling, IP camera/PoE/NVR) for mixed commercial and residential clients.
- ▹ Managed the setup and configuration of 50+ laptops for statewide STAR testing, ensuring a fully compliant environment and zero downtime during critical exams.
- ▹ Programmed and deployed 8 Pro-Control universal remote systems as sole certified technician, authoring user-friendly guides that reduced support callbacks by 50%.
Developer Intern
Peer Review Holdings | Remote
June 2022 - August 2022
- ▹ Built a Python automation pipeline to collect and process 500K+ medical provider records, improving database completeness and accessibility.
- ▹ Integrated JSON data into Azure SQL with Excel reporting for compliance tracking.
- ▹ Collaborated in agile sprints with Git version control and cloud deployment environments.
Certifications & Training
Education
- B.S. Computer Science — Texas A&M University (2024)
Certifications
- Basic Life Saving/CPR (2021)
Automation & Projects
Customer Service Automation Tool
Python | IMAP/SMTP | Flask | SQL | Docker
Engineered an automated system that processes and responds to customer service estimate requests, achieving:
- ✓ 90% response accuracy rate
- ✓ 25+ requests processed monthly
- ✓ Response time reduced from hours to minutes
- ✓ Significant reduction in manual workload
Medical Provider Database & ETL Pipeline
Python | Data Aggregation | Azure SQL
Built a scalable data collection and processing system for healthcare provider information:
- ✓ Developed automated data aggregation system to compile 500,000+ physician records
- ✓ Designed ETL pipeline: parsed JSON data, normalized records, loaded into Azure SQL
- ✓ Generated Excel exports for data analysis and validation
Embedded Systems Development
Python | MavLink | Raspberry Pi
Contributed to autonomous underwater vehicle project:
- ✓ Developed Python control scripts via MavLink protocol
- ✓ Integrated ESC modules and Raspberry Pi components
- ✓ Implemented diagnostic monitoring systems
- ✓ Hardware assembly and testing
Get In Touch
I'm open to new opportunities and always interested in connecting with fellow IT professionals. Feel free to reach out!