IT Professional
Specializing in automation, technical support, and infrastructure optimization
About Me
Detail-oriented IT professional with nearly 5 years of hands-on experience in technical support, automation, and infrastructure management. Computer Science graduate from Texas A&M University with a proven track record of reducing response times, optimizing workflows, and solving complex technical challenges.
From building automation tools to troubleshooting network infrastructure, I bring a versatile skill set that adapts to diverse IT environments. My approach combines strong technical fundamentals with practical problem-solving to deliver measurable results across helpdesk support, system administration, and DevOps workflows.
Professional Experience
IT Support Specialist
Galen College of Nursing | San Antonio, TX
December 2025 - Present
- ▹ Delivered Tier 2 technical support for a campus of 4,000+ nursing students, 150+ faculty, and administrative operations staff, resolving 20-30 daily incidents via Service Central.
- ▹ Implemented a PowerShell-based BitLocker remediation that adds missing Recovery Password protectors and escrows them to Entra ID, improving device recovery readiness.
- ▹ Developed Excel Office Script to automate consolidation of multi-department exam schedules into a unified daily view, eliminating manual tab navigation and iPad cart tracking to save up to an hour daily.
- ▹ Executed a large-scale hardware deployment within the first 30 days, auditing, updating, and provisioning 380+ iPads across mobile carts for the new academic term.
- ▹ Optimized the end-user support experience by deploying Service Central templates for common requests, cutting manual data entry by 2-3 minutes per ticket.
- ▹ Troubleshoot nursing-specific ed-tech platforms, guiding non-technical users through complex workflows to ensure uninterrupted exam and classroom operations.
IT Technician
Texas Techs | Corpus Christi, TX
June 2021 - November 2025
- ▹ Delivered technical assistance and troubleshooting for 100+ end-user devices, maintaining a <5% callback rate while mentoring junior technicians and prioritizing service tickets.
- ▹ Developed a Python-based automation tool and web portal to process 25+ monthly service requests, reducing response time from hours to minutes with 90% accuracy.
- ▹ Configured and deployed 50+ Windows laptops for statewide testing operations, ensuring a fully compliant environment with zero downtime during critical exams.
- ▹ Maintained audio-visual technology including Pro-Control universal remotes and video conferencing systems, and authored user guides, reducing support callbacks by 50%.
- ▹ Executed infrastructure deployments including rack assembly, structured cabling, and IP camera security systems with PoE switch and NVR configuration.
Developer Intern
Peer Review Holdings | Remote
June 2022 - August 2022
- ▹ Automated data processing by building a Python pipeline that handled 500K+ records, directly improving database integrity and search functionality for internal teams.
- ▹ Developed an internal web tool using Python/JavaScript to enable complex queries against an Azure SQL database, streamlining data access for non-technical staff.
Certifications & Training
Education
- B.S. Computer Science — Texas A&M University (2024)
Certifications
- Basic Life Saving/CPR (2021)
Infrastructure Automation & Projects
Customer Service Workflow Automation
Python | IMAP/SMTP | Flask | SQL | Docker
Engineered cloud-deployable automation system for processing customer estimate requests, delivering rapid responses and operational efficiency.
- ✓ 90% response accuracy achieved
- ✓ 25+ requests processed monthly
- ✓ Response time reduced from hours to minutes
- ✓ Significant manual workload reduction
Healthcare Data Infrastructure & ETL
Python | Data Aggregation | Azure SQL
Developed scalable cloud-based data pipeline for healthcare provider information, enabling efficient data processing and analytics.
- ✓ 500,000+ physician records aggregated
- ✓ ETL pipeline with JSON parsing & normalization
- ✓ Data loaded into Azure SQL for analysis
- ✓ Automated Excel export generation
BitLocker Identity Management Automation
PowerShell | BitLocker | Entra ID
Automated BitLocker recovery key escrow to Entra ID, enhancing device security and compliance in enterprise environments.
- ✓ Automated escrow of recovery passwords to Entra ID
- ✓ Ensured TPM protector initialization and activation
- ✓ Resumed protection for suspended or paused drives
- ✓ Improved device recovery readiness and security posture
Get In Touch
I'm open to new opportunities and always interested in connecting with fellow IT professionals. Feel free to reach out!